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Terms & Conditions

These Terms govern access to HelixDB’s websites, cloud dashboard, managed database services, APIs, and related developer tools.

Effective July 29, 2026

1. Agreement and who may use the Services

These Terms & Conditions ("Terms") are an agreement between Helix DB, Inc., a Delaware corporation ("HelixDB", "we", "us", or "our") and the person or organization using the Services ("Customer" or "you"). By creating an account, deploying a service, purchasing credits, or otherwise using the Services, you agree to these Terms.

If you use the Services for an organization, you represent that you have authority to bind it, and "you" includes that organization. You must be at least 18 years old and legally able to enter into this agreement.

An order form, enterprise agreement, data processing addendum, or other written agreement signed by HelixDB may add to or replace parts of these Terms. If terms conflict, the signed agreement controls for the Services it covers.

2. The Services

HelixDB provides database software, managed cloud deployments, control-plane and dashboard features, APIs, command-line and developer tools, documentation, support, and related features. Service capabilities, regions, limits, and pricing may vary by plan and may change as the Services develop.

Preview, beta, experimental, evaluation, and free features may be changed, suspended, or discontinued at any time and may be less reliable than generally available features. Unless a signed agreement says otherwise, they are provided without a service-level commitment.

3. Accounts, workspaces, and security

  • You must provide accurate information and maintain control of your GitHub account, session, API keys, cluster keys, and other credentials.
  • You are responsible for activity under your account and for users you invite to a workspace, including their roles and permissions.
  • You must promptly revoke exposed credentials and notify us at founders@helix-db.com if you suspect unauthorized access.
  • You may not share credentials outside the users and systems authorized to use them or attempt to bypass authentication, metering, quotas, or access controls.

4. Customer Data and your responsibilities

"Customer Data" means data, code, files, schemas, queries, prompts, environment variables, and other material submitted to or processed through the Services by you or on your behalf. As between you and HelixDB, you retain your rights in Customer Data.

You grant HelixDB a worldwide, non-exclusive, limited license to host, copy, transmit, display, modify, back up, and otherwise process Customer Data only as reasonably necessary to provide, secure, support, and maintain the Services, comply with law, and enforce these Terms.

You represent and warrant that:

  • you have all rights, permissions, notices, and lawful bases needed for HelixDB and its providers to process Customer Data as described;
  • Customer Data and your use of it do not violate law, these Terms, or another person's rights; and
  • you will maintain appropriate backups and avoid placing unnecessarily sensitive information in logs, support requests, environment variables, or AI prompts.

Our handling of personal information is described in the Privacy Policy. Where HelixDB processes personal information in Customer Data on your behalf, an applicable data processing addendum or signed agreement may further govern that processing.

5. Acceptable use

You must not use the Services to:

  • violate law, sanctions, export controls, privacy rights, intellectual property rights, or contractual obligations;
  • distribute malware, facilitate phishing or fraud, abuse another system, or interfere with the Services or another customer;
  • probe, scan, or test vulnerabilities without our prior written authorization, or defeat security, authentication, rate limits, or usage controls;
  • access another customer's data or account, scrape the Services at unreasonable volume, or use automated means in a way that harms availability;
  • use the Services for unlawful surveillance or to make prohibited decisions about people; or
  • resell or provide the Services as a standalone service unless your plan or written agreement permits it.

You may benchmark the Services for internal evaluation. You must not misrepresent results, bypass plan limits, or publish information that creates a security risk.

6. Fees, metering, and payment

HelixDB Cloud uses a pay-as-you-go credit system. Use of managed compute, memory, storage, network egress, control-plane, backup, and other cloud resources consumes credits at the rates shown at checkout, in the dashboard, on a published pricing page, or in an order form. Usage may continue to accrue until the relevant resource is stopped or deleted.

  • You authorize HelixDB and its payment providers, including Stripe, to automatically charge the payment method associated with your workspace for credit purchases, replenishment, metered usage, and other disclosed amounts due.
  • Prices exclude taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on HelixDB's net income.
  • Refund rights are those stated at purchase, in an applicable order form, or required by law. Usage already consumed remains payable.
  • You must raise a good-faith billing dispute promptly after the relevant charge or invoice by contacting founders@helix-db.com.

If credits are exhausted or usage exceeds the available balance, we will provide notice before turning off the affected database. We may automatically charge an authorized payment method to replenish credits or settle usage as disclosed to you. We may correct metering or billing errors and will provide an appropriate credit or additional charge.

7. Third-party services and open-source software

The Services rely on third-party infrastructure, authentication, payment, developer, website analytics, content, and optional model providers. We are not responsible for third-party products you choose to connect or visit, and their terms may apply. Service availability can be affected by those providers.

Components released under an open-source license are governed by that license rather than these Terms to the extent the license controls. Use of the hosted or managed Services remains governed by these Terms.

8. AI-assisted query optimisation

HelixDB is a database service, not a standalone AI service. Optional AI-assisted query optimisation may send your prompt and relevant schema, query, diagnostic, or conversation context to a configured model provider, such as OpenAI or Anthropic, to generate a response or query. Generated output may be inaccurate, incomplete, or unsuitable for your intended use. HelixDB does not use Customer Data to train AI models.

You are responsible for reviewing generated queries and output before relying on them. HelixDB applies validation and limits AI-generated dashboard queries to intended read operations, but those safeguards do not replace your own access controls, testing, or judgment. Do not submit information to an AI feature unless you are authorized to have it processed for that purpose.

9. HelixDB property, documentation, and feedback

Except for Customer Data and open-source components, HelixDB and its licensors own the Services, documentation, designs, software, trademarks, and all related intellectual property. Subject to these Terms and payment of applicable fees, HelixDB grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable paid, free, or evaluation period.

If you provide feedback or suggestions, you grant HelixDB a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or obligation, provided we do not identify you publicly as the source without permission.

10. Confidentiality and security

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under the agreement, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations.

Confidential information does not include information independently developed without use of the other party's information, lawfully received without restriction, or made public through no breach. A party may disclose information when legally required after giving notice where permitted.

11. Suspension and termination

You may stop using the Services at any time and may delete supported resources through the dashboard or API. Ending use does not stop usage charges unless the relevant resources are stopped or deleted.

We may suspend or limit access when reasonably necessary to address a security risk, unlawful use, material breach, exhausted credits, unpaid amount, threat to the Services or another customer, or a provider or legal requirement. For insufficient credits or usage overages, we will provide notice before turning off the affected database. Advance notice may not be possible for urgent security, legal, or operational risks. Where practicable, we will give an opportunity to cure. Either party may terminate for an uncured material breach after reasonable written notice. A signed agreement may provide additional termination rights.

On termination, your right to use the affected Services ends and all outstanding amounts become due. You are responsible for exporting Customer Data before termination. We may delete Customer Data and resources after termination, subject to applicable law, residual backups, and any written retention commitment. Provisions that by their nature should survive—including payment, intellectual property, confidentiality, and dispute provisions—will survive.

12. Indemnity

To the extent permitted by law, you will defend and indemnify HelixDB and its personnel from third-party claims, damages, and reasonable costs arising from Customer Data, your unlawful or unauthorized use of the Services, or your material breach of Sections 3–5. HelixDB will give prompt notice and reasonable cooperation, and you may control the defense and settlement provided no settlement admits fault or imposes an obligation on HelixDB without our consent.

13. General terms

  • Export and sanctions. You must comply with applicable export-control and sanctions laws and may not use the Services where prohibited.
  • Assignment. You may not assign this agreement without our written consent. We may assign it in connection with a merger, reorganization, sale of assets, or by operation of law.
  • Notices. We may provide operational and legal notices through the Services, your account email, or this website. Legal notices to HelixDB must be sent to founders@helix-db.com.
  • Governing law and venue. Any governing-law and venue terms in a signed order form or enterprise agreement control. Otherwise, these Terms are governed by Delaware law, excluding its conflict-of-law rules, and the state and federal courts located in Delaware have exclusive jurisdiction. This does not limit mandatory consumer protections or rights to bring a claim in another forum that cannot lawfully be waived.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.
  • Entire agreement. These Terms and any incorporated written agreement are the entire agreement about the Services. A waiver must be explicit, and an unenforceable provision will be limited to the minimum extent necessary without affecting the rest. The parties are independent contractors, and there are no third-party beneficiaries.

14. Changes to these Terms

We may update these Terms to reflect changes to the Services, law, or our operations. We will post the updated version and effective date and provide additional notice where required. Material changes will apply prospectively. If you do not agree to an update, you must stop using the affected Services before it takes effect.

Questions about these Terms may be sent to founders@helix-db.com.